MandebStore operates an online marketplace that connects buyers, sellers, businesses, and delivery drivers. This policy applies to MandebStore services made available through our website, mobile applications, dashboards, order and delivery tools, support channels, and related communications.

For app store purposes, the developer, operator, and service named in this policy is MandebStore. This policy should be read together with the privacy disclosures shown in Google Play Data Safety and Apple App Privacy where our apps are listed.

• Account and profile information, such as name, email address, phone number, password credentials, avatar, preferred language, account status, and profile preferences.
• Contact and delivery information, such as delivery addresses, city, country, postal details, address notes, and latitude or longitude when you choose to provide location details for delivery or store operations.
• Marketplace activity, such as carts, wishlists, product views, searches, reviews, messages, support tickets, order history, delivery status, invoices, returns, refunds, and communications with sellers, buyers, drivers, or support.
• Payment and wallet records, such as payment method type, payment status, transaction references, order totals, wallet activity, payout records, and payment-attempt snapshots. Full card credentials are handled by payment providers and are not intentionally stored by MandebStore.
• Seller, business, and driver onboarding data, such as business names, registration numbers, store details, business activity, license numbers, identity or business documents, vehicle or delivery information, merchant codes, payout details, and verification status.
• Device, security, and technical data, such as IP address, user agent, session identifiers, cookies, device tokens for push notifications, logs, authentication events, fraud-prevention signals, and analytics about how services are used.

• Create, verify, secure, and manage buyer, seller, business, driver, and admin accounts.
• Process marketplace transactions, orders, delivery, returns, refunds, commissions, wallet balances, seller payouts, advertisements, and sponsored product services.
• Provide customer support, respond to contact requests, send service messages, account notices, security alerts, order updates, delivery notifications, and marketing communications where permitted.
• Personalize shopping experiences, remember preferences, operate carts and wishlists, recommend products, measure product and ad performance, and improve search, analytics, reliability, and service quality.
• Detect, prevent, and investigate fraud, abuse, unauthorized access, payment issues, policy violations, and security incidents.
• Comply with legal obligations, tax, accounting, dispute-resolution, platform safety, app-store policy, and regulatory requirements.

We share information only as needed to operate MandebStore, provide requested services, meet legal obligations, protect users, or support business operations.

• Payment providers and financial partners, including WaafiPay and other supported payment methods, to process payments, verify transactions, deposits, fees, payouts, and refunds.
• Sellers, buyers, businesses, and drivers involved in an order, delivery, RFQ, chat, review, return, dispute, or support request.
• Firebase or cloud messaging services to deliver push notifications and manage device tokens for Android and iOS apps.
• Google sign-in and authentication providers when you choose to register or log in through those services.
• Hosting, storage, email, SMS, analytics, security, logging, and customer-support providers that process data on our behalf.
• Public authorities, courts, regulators, or other parties where disclosure is required by law or necessary to protect rights, safety, users, or MandebStore services.

• Our apps may request only permissions needed for current features, such as notifications, account access, image or file uploads, camera/gallery access for documents or profile images, and location where delivery, store, or driver features require it.
• Push notifications are used for order updates, delivery updates, chat, seller activity, driver work, security notices, and account messages. You can control notification permissions in your device settings.
• If a Google Play Data Safety or Apple App Privacy label applies to one of our apps, it should match this policy. If you notice a mismatch, contact us so we can review it.

MandebStore uses cookies, session storage, and similar technologies to keep you signed in, remember language preferences, protect forms, operate carts, measure product views and searches, improve performance, and secure the platform. You may control cookies in your browser or device settings, but some features may not work correctly without them.

We keep personal information for as long as needed to provide services, maintain accounts, complete transactions, resolve disputes, comply with tax, accounting, legal, and security obligations, and enforce our terms. Retention periods vary by data type and legal requirement.

You may request access, correction, deletion, or closure of your account by contacting MandebStore support. Some records, such as transaction, payment, tax, security, fraud-prevention, and dispute records, may be retained where required or permitted by law.

• You can update many account details from your dashboard or by contacting support.
• You can opt out of marketing messages where an opt-out method is provided. Service, security, order, and delivery messages may still be sent when necessary.
• You can control app permissions, location, notifications, and cookies through your device, browser, or app settings.
• We use administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security.

MandebStore services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review and remove it where appropriate.

Information may be processed in Djibouti and other countries where MandebStore or its service providers operate. Data protection laws may differ from those in your location, but we apply safeguards appropriate to the service.

We may update this policy to reflect changes to our services, technologies, legal obligations, app-store requirements, or business operations. The updated version will be posted on this page with a new last updated date. Material changes may also be communicated through the service or by email where appropriate.

For privacy questions, account deletion requests, data-rights requests, or app-store privacy concerns, contact MandebStore using the details below.